Thursday, February 10, 2005

Picture the Performance Challenges

The government service challenge as perceive by the customer
  • Cloudy and hidden "non visible, non accountable" decision making
  • Predatory retaliation fears
  • Not allowed to que jump but must stay in line,be a number to get any service at all
  • You are an inconvenience to the office culture of coffee breaks and socialization perks
  • Posted by Hello

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