Smile -why we need to do service audits when we are having a bad day

Having a Bad Day?    At work,at city hall in your organization -do an audit to find out why

Well, then, consider this..............

In a hospital's Intensive Care Unit, patients always died in the same bed, on Sunday morning, at about 11:00 a.m., regardless of their medical condition.

This puzzled the doctors and some even thought it had something to do with the supernatural. No one could solve the mystery as to why the deaths occurred around 11:00 a.m. on Sunday, so a worldwide team of experts was assembled to investigate the cause of the incidents.

The next Sunday morning, a few minutes before 11:00 a.m., all of the doctors and nurses nervously waited outside the ward to see for themselves what the terrible phenomenon was all about. Some were holding wooden crossses, prayer books, and other holy objects to ward off the evil spirits.

Just when the clock struck 11:00, Pookie Johnson, the part-time Sunday sweeper, entered the ward and unplugged the life support system so he could use the vacuum cleaner.

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Small things can make bad thing happen in a big way - all parts of your organization -big and small must properly work together.

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Still Having a Bad Day?
The average cost of rehabilitating a seal after the Exxon Valdez Oil spill in Alaska was $ 80,000.00. At a special ceremony, two of the most expensively saved animals were being released back into the wild amid cheers and applause from onlookers.

A minute later, in full view, a killer whale ate them both.

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Good intentions ,money do not necessarily make a difference

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