Showing posts with label predatory practises and trends. Show all posts
Showing posts with label predatory practises and trends. Show all posts

Thursday, January 05, 2012

How Congress is Signing its own Arrest Warrants in the NDAA Citizen Arrest bill | Naomi Wolf

Force does not ensure peace   -agree  and learn from history

They may have supported this bill because—although it’s hard to believe—they think the military will only arrest active members of Al Qaida; or maybe, less naively, they believe that ‘at most’, low-level dissenting figures, activists, or troublesome protesters might be subjected to military arrest. But they are forgetting something critical: history shows that those who signed this bill will soon be subject to arrest themselves.

Our leaders appear to be supporting this bill thinking that they will always be what they are now, in the fading light of a once-great democracy — those civilian leaders who safely and securely sit in freedom and DIRECT the military. In inhabiting this bubble, which their own actions are about to destroy, they are cocooned by an arrogance of power, placing their own security in jeopardy by their own hands, and ignoring history and its inevitable laws. The moment this bill becomes law, though Congress is accustomed, in a weak democracy, to being the ones who direct and control the military, the power roles will reverse: Congress will no longer be directing and in charge of the military: rather, the military will be directing and in charge of individual Congressional leaders, as well as in charge of everyone else — as any Parliamentarian in any society who handed this power over to the military can attest.

Perhaps Congress assumes that it will always only be ‘they’ who are targeted for arrest and military detention: but sadly, Parliamentary leaders are the first to face pressure, threats, arrest and even violence when the military obtains to power to make civilian arrests and hold civilians in military facilities without due process. There is no exception to this rule. Just as I traveled the country four years ago warning against the introduction of torture and secret prisons – and confidently offering a hundred thousand dollar reward to anyone who could name a nation that allowed torture of the ‘other’ that did not eventually turn this abuse on its own citizens — (confident because I knew there was no such place) — so today I warn that one cannot name a nation that gave the military the power to make civilian arrests and hold citizens in military detention, that did not almost at once turn that power almost against members of that nation’s own political ruling class. This makes sense — the obverse sense of a democracy, in which power protects you; political power endangers you in a militarized police state: the more powerful a political leader is, the more can be gained in a militarized police state by pressuring, threatening or even arresting him or her.

Mussolini, who created the modern template for fascism, was a duly elected official when he started to direct paramilitary forces against Italian citizens: yes, he sent the Blackshirts to beat up journalists, editors, and union leaders; but where did these militarized groups appear most dramatically and terrifyingly, snapping at last the fragile hold of Italian democracy? In the halls of the Italian Parliament. Whom did they physically attack and intimidate? Mussolini’s former colleagues in Parliament — as they sat, just as our Congress is doing, peacefully deliberating and debating the laws. Whom did Hitler’s Brownshirts arrest in the first wave of mass arrests in 1933? Yes, journalists, union leaders and editors; but they also targeted local and regional political leaders and dragged them off to secret prisons and to torture that the rest of society had turned a blind eye to when it had been directed at the ‘other.’ Who was most at risk from assassination or arrest and torture, after show trials, in Stalin’s Russia? Yes, journalists, editors and dissidents: but also physically endangered, and often arrested by militarized police and tortured or worse, were senior members of the Politburo who had fallen out of favor.

Is this intimidation and arrest by the military a vestige of the past? Hardly. We forget in America that all over the world there are militarized societies in which shells of democracy are propped up — in which Parliament meets regularly and elections are held, but the generals are really in charge, just as the Egyptian military is proposing with upcoming elections and the Constitution itself. That is exactly what will take place if Congress gives the power of arrest and detention to the military: and in those societies if a given political leader does not please the generals, he or she is in physical danger or subjected to military arrest. Whom did John Perkins, author of Confessions of an Economic Hit Man, say he was directed to intimidate and threaten when he worked as a ‘jackal’, putting pressure on the leadership in authoritarian countries? Latin American parliamentarians who were in the position to decide the laws that affected the well-being of his corporate clients. Who is under house arrest by the military in Myanmar? The political leader of the opposition to the military junta. Malalai Joya is an Afghani parliamentarian who has run afoul of the military and has to sleep in a different venue every night — for her own safety. An on, and on, in police states — that is, countries with military detention of civilians — that America is about to join.

US Congresspeople and Senators may think that their power protects them from the treacherous wording of Amendments 1031 and 1032: but their arrogance is leading them to a blindness that is suicidal. The moment they sign this NDAA into law, history shows that they themselves and their staff are the most physically endangered by it. They will immediately become, not the masters of the great might of the United States military, but its subjects and even, if history is any guide — and every single outcome of ramping up police state powers, unfortunately, that I have warned for years that history points to, has come to pass — sadly but inevitably, its very first targets.

LINKS:

How Congress is Signing its own Arrest Warrants in the NDAA Citizen Arrest bill | Naomi Wolf

Monday, March 16, 2009

The 7 new truths about your customers -consumer power

The 7 new truths about your customers – from Profit Magazine

How you can employ just a few simple tactics to satisfy your customers' fast-rising demands.

By Kara Aaserud with digest and comment by Sieg Holle

The Customer king is a positive change factor and progressive agent .for improved high value growth everywhere

The information revolution is bigger then the industrial revolution with many more far reaching implications .We live in a Inter-Net connected or wired world, without virtual borders. This is a world where the customer is king, in a highly aware society that has the ability to instantly communicate their requirements, their hierarchy of needs everywhere 24/7 in the convenience of their residence. They mostly have the freedom of choosing the products and services that suit their needs and requirements through their purchasing power. The ability to instantly communicate, find alternatives, purchase what they want, allows them to overcome many old restrictions, restraints and hurdles. The new reality trend:

o Causes a revolution in customer ,the buyers’ expectations

o Empowers customers to find better service, price and selection with little or no effort.

o Freedom of choice ensures that the old saying “buyer beware” has shifted to “seller beware” –you can easily lose your source of revenue if you don’t deliver on your promises

You need to understand how this revolution has created the seven new truths about your customers-the bill payers, the taxpayers, the service payers, and your market constituents-and how you can employ just a few simple tactics to satisfy their fast-rising demands. The stakes are high .Conversely if you do not listen, do not adapt to the new communication reality you could fail and be part of a splendid but spent force and tradition that once ruled by taking the customer for granted.

It has become easier to mobilize change agents, advocacy group and those that have a cause. The new Ralph Naders, will instantly tell every one of “consumer lemons”, the new Kings will instantly share the “I have a dream philosophy “with their interested peers to change and challenge the existing order.

The people that spend the money for products and services are the new customer Kings. Customers that expect to be heard If they are ignored, mislead, monopolized or taken for granted they have the power to say no. instantly inform others and affect change by moving their spending elsewhere. A summary digest of the new rules and their implications follows.

New customer rules

The facts and reality

Implications

1: Customers won't give you a second chance

“ lower bad service or bad performance tolerance levels”

“ more informed –the easy access wired information web revolution “

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- 23% of Canadian consumers said they would quit doing business with a company immediately after a bad experience, twice the level (11%) in 2007.

In the same period, those who said they would speak to a supervisor before taking their business elsewhere tumbled from 49% to 36%.

In a world of consumer empowerment, you have to get it right from the beginning.

Bad service desertion - due to a dichotomy in the marketplace. Some companies are getting customer service horribly wrong, more are starting to get it right. Each time consumers get a taste of great service, they no longer wish to settle for the subpar variety offered elsewhere.

2: Customers control the conversation

“Companies no longer hold absolute sway over the decisions and behavior of consumers, “

Unhappy consumers used to have few means to tarnish a company’s name: word of mouth and their inner circle of family, friends and colleagues

. Rise of social-media channels such as Facebook, MySpace and Twitter, and of Web-enabled mobile devices that make it easy to complain in real time about a lousy customer experience. And the Internet’s archival nature means a bad review lingers in cyberspace.

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000,

The Web not only provides consumers with a platform for expressing their preferences, grievances and experiences, but it also provides companies with a means of listening to them

When you come across negative feedback—which you will—respond with sincerity and transparency

3: Customers expect to be heard

“Virtually everyone has an emotional desire to be heard,”.

Never before has feedback, and the ways in which you collect it, mattered more to your customers and, therefore, to your reputation.

If you don’t offer them a range of channels through which they can share their frustrations and concerns (or compliments), they’ll soon find their own, often more destructive, outlets.

“A company that fulfils that need will have a huge advantage over competitors who ignore it.”

4: Customers will bail if you keep them waiting

Ten years ago, you could take three or four days to solve a problem,” Today, clients want an instantaneous response.”

The gap between what clients expect (90%and what companies typically deliver is 54%

In our wired, 24/7 and globalized economy, speed is king. If you can’t get back to customers quickly enough—whether by phone, blog, e-mail or face to face—someone else will.

Set specific response times then design systems to deliver

5: Customers know more than you do

What value do you bring to the transaction if the customer is better informed than you are?

It has become far easier for consumers to do their own web research and shop around before even entering the store. This informed group is growing fast and is over 1/3 of population

Customer has already been to all the comparison websites that the companies do not want you to go to,

Switch your focus. “It’s highly unlikely you’ll win the information war,”. “You should try to win the relationship and service war instead.”

Staff ,who are passionate about the product or service, take the fear and complexity out of the buying process and have the emotional empathy

Have the right organizational structure in place, including training and incentives. to build a culture of good customer service.

6: Customers see transparency as the key to credibility

Transparency keeps the firm credible and, more important, gives it an edge over its rivals

The bleak economy likely has you feeling even more inclined than usual to keep your cards close to your chest. Yet it’s tough to keep bad news secret in an ultra-wired world, and if it leaks out online, the damage to your firm’s reputation can spread far and fast

When you make mistakes, you’ve got to own up to them. And it’s much better if you own up to them before somebody else decides to own up for you.”

“People find it refreshing. They realize that I’m a person like they are, that I’m a human being. And that has allowed me to move ahead of the competition.”

7: Customers insist on individual treatment

You need to nurture advocacy.”

A cookie-cutter approach that analyzes consumers based on broad measures such as age, sex and income doesn’t cut it anymore. As customers become increasingly diverse, the gap(30) between what they want—more personalized, customized service (88)—and what companies are delivering is widening.(58)

The key to understanding customers is to listen to what they have to say and respond.

The objective is a simple one: to truly get to know your customers, so you can serve them in a way that meets their individual needs

A‘one size fits all’ approach, which is the standard model, all you can really do is throw more money and people at it, and constantly strive to address the mass,”. is not optimal. True competitive advantage comes from being able to tailor your products or services to the individuals you serve

Analytics software that measures client behavior. “A lot of ROI models around customer service are hopelessly outdated,”. “They’re typically based on frameworks of the customer’s lifetime value, which are good but not sufficient for this new world of virility and word of mouth.”

A executive summary of the new consumer reality – The Customer king

Thursday, July 24, 2008

topical survey of issues

Threats to our way of life

Article By: Elizabeth Rogers


Food crises, water shortages, pandemics and other disasters -- what do they mean for our future? More news from ideaCity 2008.

It seems the daily news is a maelstrom of new research and innovation mixed with dire warnings against impending crises. It's confusing at best, and alarming at times. Are things getting better, or are they getting worse? Can we find reasons to be happy (and hopeful) in the face of such threats as food prices spiralling out of control, water running out and pandemic illnesses potentially wiping out part of our population

Wednesday, June 25, 2008

Unpaid bills and utility cutoffs increase- the future?

Service cutoffs -This is a disturbing outcome of high energy costs. What is happening in Canada and what measures are in place to protect consumers from unfair fee qouging and billing practises by utilities? PR

Unpaid bills and utility cutoffs increase

WASHINGTON (UPI) -- Utility companies across the United States are more often turning power off to customers who cannot pay bills, industry figures show. With gas prices rising and the unemployment rate at 5.5 percent, the shutoffs have begun to affect moderately well-off customers, USA Today reported Tuesday.

Eight percent of households with incomes between $33,500 and $55,000 have had their electricity shut off this year due to non-payment, the National Energy Assistance Directors' Association said. "It's hitting people in the suburbs with two cars and two kids," NEADA Executive Director Mark Wolfe told USA Today. Utilities also say their cutoff rates have risen. PPL Electric Utilities in Pennsylvania shut off power to 7,054 customers from January through April a cutoff rate 168 percent higher than in the same months of 2007, the newspaper reported.

Utility companies frequently restore power after a few days, when customers agree to a payment plan. A federal program, the Low-Income Home Energy Assistance Program is supposed to help, but is out of funds, having provided $2.5 billion in assistance in fiscal 2008, the report said.